BIGGBY COFFEE

The drink was great but the employees were terrible. I watched a girl berate and yell at the girl she was training then immediately turned to take my order as if nothing happened. I felt guilty just by standing there while it was happening so I have no idea how the trainer was not embarrassed by her behavior. No wonder they’re always hiring- I wouldn’t want to work there either.

Why do you have to go into the actual location in person to pick up an online paid order?? That literally makes no sense, it’s an inconvenience, above all. Whether the franchise is locked in on corporate policy or not, that needs changed. Drives people away. Get it together.

Can I get my tip back? Every employee working had rude looks on their faces, one of our drinks overflowing and spilling on the counter and sandwiches literally thrown on the counter. My husband was kind enough to clean the spill from his drink off the counter. No response when we said thank you or have a nice day. Regret leaving a tip. Never coming back.

Great beverages and quiet atmosphere. The staff kind of acted inconvenienced to be asked a question and there was some tension between them. Everyone has a bad day though!

TERRIBLY RUDE SERVICE EVERY TIME!!! At least they're consistent with their customer service...coffee burnt, orders wrong, no accountability...