BIGGBY COFFEE

Loved it. So many choices, helpful polite crew. I wasn't sure what to get, but the girls helped navigate the menu. My turkey cheese bagel was hot& delicious. My iced coffee was perfect..This drive through experience was exceptional.

I stopped in before work about 2 weeks ago and the drink I ordered was made incorrectly, after I brought it back they remade the drink, incorrectly again and the girl who helped me was rude. I contacted their customer service and informed them of this and they sent it to the owner of this location. She offered to give me another drink for free, which I stopped in for today. The cup has about 1 1/4" of space between the the top of the cup and where they filled it with milk. I understand that this drink was "free". But I've gone to this location 3 times for basically 1 drink, and it's crazy because I still haven't really received the drink I purchased in the first place. I will never come back to this location again.

I went through the drive through with my friend and we just got drinks. Upon pulling up to the drive thru the girl inside was very snappy when taking our order and was very rushy. When we got to the window we sat at the window before she took our payment for 5 minutes and there was only one other person ordering. There was no reason it took that long to take a payment. After Keyana (the girl who took the order) came to the window and got the payment was extremely rude and kept snatching everything out of my hand. When we got home I called and talked to the shift lead (whom I don’t know the name of) and she was just as rude when I was trying to bring to her attention that her employee on shift was being rude to customers. The excuse was “we were busy”. Two people doesn’t constitute busy. I

Not a sit down Biggby. Always friendly service. Best mochas in town

We ask for extra, extra ice in our americanos and yet it is always melted by the time it passes through the window. Very frustrating. Other locations can manage to add the right amount.