Big Town Hero

Food is good. But why can't I customize my sandwich when I order online? Who the hell orders a sandwich from a sandwich shop without any customizations? I have to call in and place my order just to have one ingredient taken out. Get with the times. You would increase sales easily once you correct this blunder.

Always love big town hero but this place charged us $1.25 for water cups and didn’t tell us when they did.

Walked in Plenty of indoor seating Drink machine was down but they had bottle and can options available Sandwich was fresh tasting Friendly staff

Paid 18 dollars for a footlong ham, bacon, avocado sandwich. Got home to a sandwich full of lettuce with about 3 slices of meat and couldn’t taste anything but lettuce. For 18 dollars, I shouldn’t just get lettuce. On top of that, checking out, the minimum tip was 18%, which is just 2% less than I pay a server at a restaurant that brings me my food, drinks, and provides an hour’s service. Overall, very bad experience. Happy to pay 18 dollars for a sandwich if it actually has something other than lettuce.

This has been one of my favorite shops forever, and I didn’t realize that there was one so close to work. This place was clean, prompt, and the sandwich was incredible. I was gonna take a picture, but I couldn’t wait…