Best of Europe Deli

I’m a regular customer and usually enjoy coming here. Today I ordered one of my favorite sandwiches, the Mafisos ($15.99). Unfortunately, when I got home to eat it, the bread was extremely over-toasted. It was so hard that it hurt the roof of my mouth and gums with every bite, making it unenjoyable to eat. I called the store to see what could be done, and I spoke with Matt, the store manager (who also made my sandwich). He sounded very bothered by my call. I was simply looking for a solution, but I was told there was nothing they could do and that next time I should ask for it lightly toasted. The response felt dismissive and unprofessional. If the policy is that nothing can be done unless the sandwich is brought back, that should be clearly stated. As a loyal customer, I expected better

Food & service is Always Amazing! We're not local, but we try and stop here when passing through, it is one of our Lancaster Favorite go-to spots.

I’ve usually had decent experiences here, but my recent visit was a total mess. I placed an order that ended up completely incorrect, and when I tried to get it fixed, the service was a real mixed bag. The girls behind the counter were, as always, incredibly polite and professional. Unfortunately, they were overshadowed by a guy working there who was extremely rude. He was dismissive and acted like helping me with their mistake was a massive inconvenience. It’s a shame because the rest of the staff is great, but that kind of attitude makes me think twice about coming back

I only buy sliced turkey here. The variety and prices are good. Plus they have a wide selection of sweet treats and special meats that you don't find in regular grocery stores. Sometimes they have free day-old bread. I often purchase candies and cookies for gifts. Please support small businesses.

Let me give you a basic advice of how cold cuts should be given to customers. Please decide the rows of meat with a thin sheet on order to make it possible to make sandwiches. It's seriously impossible to decide the thin slices and breaks apart. A little bit of training and knowledge on how this needs to be done should be available to the staff. See pics for more.