BENTO Gainesville Newberry

I ordered online at 6:33p. It said pick up time was to be 6:51p. I arrived late on purpose because last time I had to wait almost 45 minutes for my order. When I get there I was told it would be a few more minutes. 23 additional minutes went by AFTER the stated pick up time. All I got was excuses like "we can't control what goes on back there" meaning the kitchen. Upon my arrival at home most of my order was cold (crunch roll, egg roll, katsue chicken) and incorrect. I ordered rice and katsu chicken, they gave me noodles. I called many times to speak to someone about the error but absolutely NOBODY answered the phone. I have been going to Bentos in Gainesville for 20 years! The quality of this establishments service has heavily declined almost to the point that I dont want to fre

The last few times I've been to this Bento has been sub-par. I accept that restaurants such as these use pre-cooked, frozen foods, but getting food that's not fully prepared is disappointing. Especially given the price and, as seems to be the norm lately, a request for a tip before food and service is provided. For my experience today, my party waited 23 minutes to get an appetizer and the food arrived 1 minute after that. The is disappointing as we were the first customers of the day so as far as I could tell, no reason for a significant delay. Specifically, the appetizer was barely lukewarm and the chicken katsu was nearly the same. FWIW, this is the second negative review of a Gainesville Bento I've submitted. I don't know if this is a management issue or not

Wow, haven't been here in a long while. It was so empty, for lunch time on a Saturday. There was only one other person dining in. The 2 employees were awesome 👌 Attentive, pleasant and patient. The food was tasty and the presentation was nice 😋 We were hungry and over ordered, but we love leftovers. Everything was yummy 😋

There were only a couple people working. They were out of teriyaki chicken at 7pm. My Bento tray was okay, but they brought the wrong sauce. The stir fried rice was completely bland. The restaurant was a bit dirty and the men's room was out of order. We were pretty disappointed as we've had much better in the past.

The Bento location on Newberry Road, Gainesville, FL is my go to choice for lunch. The food is well prepared, quality ingredients and friendly staff. Give them a try. You won't be disappointed.