Benihana

Disappointed, 2/10 Benihana Yall need to work on your staff service and attitude. They had a stank attitude and racist. When we brought up a food allergy their entire attitude shifted. Also when someone has a food allergy they SHOULDNT have to remind the server and the cook individually 5 times along with having to get the head chef. We originally asked our server Sebastian if he could tell the head Cook and he told us to tell our main Cook . Which is something that we obviously are going to do, but it’s part of the job as the server to let them as well. So he disregarded it and said “ he wasn’t sure.” We looked up the Ingredients and the allergy was in the butter and fried rice. So all we asked was for one plate to be cooked separately from the rest. Once again the cook disregard and st

So where do I start….. Food just down right not good. I don’t know what they call sushi here in the establishment but that was like a can of TUNA in a roll. The chief didn’t season the food. I requested season and butter on my seafood and he continued to cooked it as if I didn’t ask for specifics. Burned the RICE. Salad had horrible dressing. The soup was a broth with chopped onions and mushrooms basically. Oh yeah no need to add a tip 20% per person is automatically added!

Don’t waste your time or money here! Terrible service from super rude staff - not just one but every single person from the host to both servers. We had 2 full tables on our reservation. Both chefs were subpar on performance and chef quality, both tables had multiple food clarifications and one person didn’t get any chicken because they didn’t proportion it out. Then the smells were nauseating. There was a burning rubber and strong cleaning chemical odor throughout second floor and down the stairs. All that and it’s overpriced for quantity and quality compared to so many other hibachi restaurants.

Despite the fact (as may other reviews have mentioned) it doesn’t seem like the building has been renovated since this location opened in 2000 and the building is basically falling apart, the food is really good I mean it’s Benihana and tastes like every other location in flavor and quality. I thought everything was also very clean despite it maybe looking not sparkling clean due to the age of everything (the windows, the carpet, etc). The service could be a better (I got the wrong size drink/they didn’t ask what size I wanted, they told us they were out of the tenderloin but came back and said never mind they had it. But I would say it’s on par with other locations. The restaurant is under new ownership and I think if they did some much needed renovations they could easily improve their r

***Edit: I would have posted this review on OpenTable, as I made my reservation there. But they deleted my reservation so I conveniently have no way of leaving a review there*** I was really looking forward to celebrating with a birthday certificate that Benihana sent me, but the experience ended up being very disappointing. The fine print required the certificate to be printed, which I unfortunately missed. When I showed the certificate on my phone, the server informed me I would need to physically print it and advised me to leave the restaurant and go to Walgreens to print it. I explained that I was wearing a knee brace and physically could not do that, and asked if there was any flexibility. The response was rigid and lacked empathy. When I asked to speak to a manager, I was told she w