Beans & Brews Coffee House

I live 2 minutes from this location so I go to it frequently - I'd say anywhere between 4 and 10 times a month since I moved into my house 4 years ago. My standard order is a *kids temp* vanilla latte. In the last year or so, I find that 90% of my drinks have no flavor, and I don't realize until later because it's not, in fact, kids temperature and I cannot drink it until it cools down. I do not have this issue at any other Beans location in the area. I also frequent the ones near Fort Union and Sugarhouse. Today, I knewmy drink was too hot but wanted to check the flavor before pulling away. As expected, I burnt my tongue and there was no flavor. I walked inside and the barista who made it mentioned this is a common problem because of "new syrups" and "sugar dissolving." Idk if this loca

I’m glad I went inside, but I quickly regretted it. I decided to get a hot tea and a piece of cake, only to find the place in a shocking state of filth. The floor was grimy, clearly never swept or mopped properly. When I had to use the bathroom, I was met with an even worse situation—it was filthy and the trash was overflowing. I can only imagine how unsanitary their coffee equipment must be. It seems like most customers are drive-through only, as I noticed three employees casually chatting behind the counter. Given how much cleaning and sanitizing clearly needed to be done, their indifference was disheartening. At one point, one of them attempted to clean the coffee station, but the rag she used was so dirty that it made me gag. I had to leave.

15 minutes in the drive-through got to the window had the wrong order I had ordered a dark truffle peppermint mocha paid $7.70 gave me a drink was not the right drink. However the barista said it only was missing the chocolate syrup. It is the worst cup of coffee I have ever had. I will not go back to this location.

The espresso drinks are so bad that I only took two sips and threw the rest away. It’s not coffee. The breakfast sandwich has a fake egg in the shape of a circle, the ingredients tasted cheap. Again, I only took two bites and threw it away. The quality is not there. Saying that, the customer service was very kind and helpful. Too bad their food and drink was not up to the same standards.

They are always happy, upbeat and quick to provide service when we use the drive-thru. We especially like their seasonal drinks. They are much faster than Starbucks and we appreciate being able to patronize a local coffee house!