Baskin-Robbins

Absolutely disappointing.. Employees were horrible. Zipper to his pants was wide open. Absolutely discusting. Not allowed to order a cake. NEVER AGAIN. I went to carvel instead. so so sad

Worse customer service experience ever. I walk in to get a cake the young lady behind the counter did not greet or acknowledge she continued to remove things from rhe shelves behind counter. The freezer would not open, I asked for assistance, she made me feel like I was bothering her, tgen she came over to open it she couldn't open it. She advised the manager is not here I cannot open it. She asked a co worker he opened it. The cake selection was not the best but I made a selection. I asked for 1 cake to say congrats joshua the other to say J C 2025. I was told there wss not enough red to write in both cake just the smaller i asked fir J C 2025 I got JO 2025 when I advised ir was incorrect, I was told thats what you wrote on the paper 🤔🤔 I will show you, and she started to walk off. I ask

I order a birthday cake for my son online and it said it would be ready for pick up then next day. When I arrived there was no cake but I was charged. There was no manager present and the employee was willing to give me whatever cake they had leftover but my son did not like those flavors. I was instructed to return the next day by a certain time. When I arrived I was told the manager just left. No one can seem to help me, nor refund my money. Now I am stuck waiting since no one can seem to help me and I have an appt. So not only did I not have a cake that I already paid for my son's birthday, I also do not have my money... No patience!

They basically stole 16$ - 3 Uber drivers went and sought out our order. We eventually cancelled. They lied and told the Uber people they were already in the process of making it - oh wel. Hope it was worth it.

Yesterday I was my family the worker need to work on their change amount cash back for customers they need new manager to be on set if something happened or augment or staff there two lady I calm down situation before gets worse I appreciate other lady trying her best to calm her down co worker however this not professional when it’s a customer when need something give it back or something that people need more training experience I have no problem with other lady she nice to us she did good job by calming her down awhile they is accidentally augment it’s new rules new patient and respect they don’t want other customer again angry at them and something goes wrong next time please with lack respect don’t fight awhile at work or trying insult your own customers it’s lack of behavior is very