Baskin-Robbins

TLDR; I suggest to not spend your money or time here. Never again would I support this business or Baskin-Robbin's and l don't suggest anyone else visit here unless you can afford the extra costs it takes to be happy here; the patience required and melted down ice cream after forking over your money. If you're trying to buy their pre packed ice cream, forget about it. Doing a big order for the family at home and expecting it to be not melted? forget about it. Want to get that promo 31% off scoops on the 31st of the month? Dont think about just popping in the store and getting it hassle free. & Don't forget your phone and to have downloaded the BR Rewards app before the 31st, bc you need that coupon downloaded onto your phone And then order through the app. And guess what- if you were a BR

The one spot that handled the valentines day rush with good customer service. The two workers deserve a raise

Went in, grabbed a cake and fell in line. They finished ringing up the customer ahead of me and the worker walks away and helps a customer that just got there and the other workers didn’t bother helping either cause they were too busy talking stories. Maybe they didn’t want to do the writing on a cake or something so they ignored us but whatever the reason, their customer service was terrible. Ended up waiting too long so we just left and got a cake from zippys instead. I have no doubt the desserts are good, that’s what they’re known for but their workers need to fix their customer service.

Had the absolute worst experience here ever. I love BR. I came by today to get some quick ice cream for my kids after a beach day and encounter a very rude worker. I only asked a question about the flavors and was met with very unnecessary rudeness. Then when I order she acted super confused at the simple order I asked. We practically argued about my order. Please do better BR.

No doubt, desserts are always a must! The place is great but employees need to be more friendly and quicker in service. It was busy and I understand that part. Thanks to the worker who helped me today, I know she's doing her best no matter how tired she looks.