Baskin-Robbins

So excited to have paid for something I didn't get. Seriously how can someone serve a shake to someone and have it not even be full. As far as the rest of the experience I could have made the shake faster myself, including milking the cow. The service sucked both women had the personality of a straw wrapper and were less useful. I don't advise visiting this location. And if I were the owner I would fire both employees as they suck. They could at minimum use some coaching. Amanda should be coached on properly making shakes. Both Fawn and Amanda need to be coached on customer service at least fake a smile, say hello, and pretend to care while working quickly. 100% would not recommend.

The ice cream obviously tastes as you'd expect if you have ever had Baskin Robin's. This review is based on the service and atmosphere. Slow doesn't beging to describe the speed that they operate. Went in for 2 milk shakes mid afternoon and by the time we got out, with only 1 customer ahead of us, it was basically dinner time. The large milk shakes were both more than an inch from the top when we got them. We paid for large and got mediums at best. The location on walnut would have served 10 guests in this time. The girl who helped us couldn't communicate and was probably really new. The older lady (manager maybe?) had a serious case of rbf and couldn't even pretend to be friendly for the sake of business. I'll drive across town next time. They're much better there.

Stopped in this evening to use an app promo. The 2 workers said they had had no training using the app and wouldn't honor the promotion. When I suggested scanning the QR code myself, the woman, Lexie, went insane. Screaming, cussing, ordering me out of the store, threatening me should I refuse to leave. Perhaps I scanned the "free customer abuse" deal instead of the "free beverage." Absolutely horrible experience and shocked that people that mentally ill are working directly with the public.

Maybe the BR off 46 in HEB Shopping is getting ready to close! They have very little ice cream selection - twice visited they had NO CHOCOLATE! Then another time: asked for chocolate shake: not enough chocolate ice cream to make a shake!! Either they're getting ready to close or the management has NO IDEA how to run a business!! No inventory=NO SALES.

I had a great experience at Baskin Robbins. Amber was friendly, professional, and made the visit enjoyable. Her positive attitude and service really stood out!