Baskin-Robbins

Came in at 9:08pm tonight, hours say open until 10:00pm on Tuesdays… a little under an hour left. We walked in and they were moping all the floors so couldn’t walk anywhere. They said they were about to close and I thought that meant make it quick. I asked for a scoop of chocolate and guy behind the counter looks down and I think he was on his phone and says “Oh, we don’t have chocolate.” I look into the coolers and there was no ice cream in them at all. So if close is really 9:30pm then I guess my mistake but if it’s 10:00pm these guys prepped to close an hour before closing.

Gavin at the Ladera Ranch location is a stellar employee. He provided the best customer service and made our day. The milkshakes were perfect and the store was sparkly clean. He deserves to be recognized as an outstanding member of the company! Thanks Gavin

Let me say I love ice cream. Baskin-Robbins makes it easy to get something you would like. They offer you free tastes of different kinds of ice cream. After all, they have 31 flavors. I get a two scoops on a cone, unless it is very hot outside, then I get them in a cup. With 31 flavors - How could you not find something that you really like and you get to try before you buy. I love this Baskin-Robbins - the employees make it fun to stop here for ice cream

I came here the other day specifically to purchase a Steve Funko Pop from Stranger Things. They opened at 11 and they luckily had a whole case of them. An employee went to ring me up when the price was more than double what it was advertised as. It should have been $12.99, when it was showing as $24.99. Me and another customer both noticed this issue. The employee did everything he could to make things right, and I would give him 5 starts if I could. Kudos to him. He called the manager of the store which then told him the prices were correct, when in fact they were not. I know there was not much the employee could do and I do thank him for everything however, the manager lied and marked up the prices of these items to make a profit for herself. It's business practices like this that are un

Employee was not welcoming at all, didn’t offer any samples or even talk until we were at the register. Additionally they were missing many flavors, worker skimped on the scoop and the topping, and he neglected to inform us of the 31% discount when you download the app on the 31st of a month. Tables were dirty and floor was sticky. Ice cream was alright. Very disappointing.