Baskin-Robbins

This store is definitely has high standards. Always clean, fast service, fun experience with smiling staffers. Now they just reopened after a complete remodel! FYI there is no soy in the vanilla, chocolate or strawberry. Check ingredients, Baskin Robbins has the least ingredients compared to other chains or store bought. Highly recommend if you are in a hurry or have allergies to soy.

Appreciation for Outstanding Employee Assistance – Kensley I wanted to take a moment to recognize an employee at your Hendersonville store who went above and beyond to help me recently. One evening earlier last month, I stopped by to pick up a cake for my fiancée as a surprise, we were getting married in just a week, so I was already under a lot of stress. When I came back out to my car, I realized my battery had died. I felt completely stuck and overwhelmed, but one of your employees, a young woman named Kensley (I believe that’s her name,she wore glasses), didn’t hesitate to help. She went out of her way to help me jump-start my car and was so positive and kind throughout the whole situation. Her calm attitude and genuine kindness turned what could have been a very stressful moment into

Terrible. Took a group of girls after a soccer game to celebrate. Two issues - 1.) smelled like raw sewage. 2.) The team was being loud (in an outdoor environment) and this girl (employee) decides to scream at children instead of simply talking to one of the parents standing less than 3 feet from her. She was rude, completely unprofessional, and then proceeded to slam the window and make inappropriate comments loudly about minors with her coworkers. Absolutely unacceptable.

Portion sizes for ice cream sundae scoops have decreased a lot over the last few weeks but yet the price is still the same. I go here every week. The customer service is usually amazing. But I don’t like paying the same price for smaller portions. :/ A new ice cream joint just opened in town recently and it’s about the same price but bigger portions.

This is how a Baskin Robbins should be done. Friendly from the moment you walk through the door. Always stocked and ready to serve. The only place I get custom cakes. The care and attention to detail is second to none.