Baskin-Robbins

Ordered an ice cream cake with personal message for a birthday. I prepaid credit card. I came 6 hours after the time the email confirmation said it would be ready. It wasn't ready. The employee looked for it, called someone and yelled at them in the back room. He comes back to the front and grabs a cake that wasn't the flavor I ordered out of the " grab and go freezer" and hands it to me with zero explanation nor any discount or apology. I asked if he couldn't find the cake I ordered. He said no with zero explanation but this seems to be typical based on the establishment's reviews.

I guess I should have checked out the reviews before I went here! I picked up a cake for my birthday, only to get home to have a rock-hard (and yes we let it sit out before cutting it), freezer-burned cake. The bottom layer had the flavor of cardboard. I contacted their customer service online and was contacted by someone who was absolutely no help. This person acted as if I didn’t know how to serve/cut an ice cream cake and proceeded to tell me that this is just how their cakes are. Long story short, I won’t ever go back to this location — what a waste of time and money. $40 for a tiny piece of trash cake and a ruined end to my birthday evening.

This place is terrible. I ordered a birthday cake online and went to pick it up and they said they forgot to make it. They said only the manager could refund me but she wasn’t there. I asked to have the manager call me and she never did and never refunded me!

$6.50 for 2 scoops in a bowl is crazy Ice cream is fine Plenty of flavors Friendly service

Ordered a Minecraft cake for my son’s birthday and it was so bad I’m currently driving to get him a new cake. $50 for a tiny cake that was so bad nobody wanted to even eat it. Pretty sad. These are teenagers that eat anything! But they won’t eat this cake! To put it in perspective.