Baskin-Robbins

HORRIBLE CUSTOMER SERVICE. I come to this location because it’s closest to my house. I’ve been a customer to the Baskin Robin Chain for many years. This location could be one of the best if it wasn’t for the owners son. The guy whom is always there and never speak to customers and treat everyone like their order and money does not matter. On several occasions he has been rude and does not even speak to customers. It makes the experience BAD. Something should be done about this!

I only needed a pre made birthday cake they cant write happy birthday unless you order 48 hours in advance. Worst customer service ever.

We tried to come to this location a couple weekends ago, for the kids creatures ice cream, but it was closed, in the middle of the day on a Saturday. Tried again this afternoon, it was open, but it’s a sad little store. The toppings containers were empty, the cones and the spoon cups were, and the only napkin dispenser ran out on the person behind us. And one of the ice cream freezers was completely empty(broken maybe?). The guy working wasn’t friendly, not unfriendly, just there, I’m guessing frustrated at the mess of the store, and I don’t blame him.

Love Baskin Robbins on Highway 58 in Chattanooga! Large variety of ice cream flavors, clean place , smells fresh, corner lot so lots of sunshine, very friendly staff!

Ordered an ice cream cake for my sisters birthday. We arrived at the pickup time just for the rude employee to tell us they don’t accept online orders and never received ours. Once we asked for a refund we offered to show the email receipt but the man had it in his phone all along! So they had our order they just didn’t feel like making it. Never got a call or email saying they couldn’t complete our order, just walked in 30 minutes before the party to find out we didn’t have a cake after all. Worst store, do not go.