Auntie Anne's

Yesterday, I had called in a very large order with about 35 different pretzels. One of my clients that lives in Columbus was wanting pretzels for a snack and it was quite last minute. I was able to call the location Roughly 2 hours in advance to the time I was supposed to meet with my client. They were able to fix everything up. The whole order was correct and the staff member was very kind! It seems like they have great people Working at this location, and I will definitely be back to bring more pretzels to my clients!

Very disturbed about my service. I desired a small cup of cinnamon nugget pretzels for calorie purposes. They only had regular size ones available for purchase. Multiple ones. I asked for a small, as it is on your menu. One gentleman precedes to say it's only a .40 cents difference in a condescending way. That .40 cents difference is my money, not yours. I asked the cashier if he could make a small out of a regular one. He huffed his voice at me like I was causing a problem and said we can't do that. My concern is why there is not a small available to purchase since it's on your menu. Not to mention how abasive both gentlemen where. Not a good representation of Aunt Annie's.

The Photos for this store are very misleading and most definitely not taken at this location. Only 1 countertop eating area in the store and it was so dirty as if it hasn’t been wiped down in weeks. Stool seats had grease stains so we all just stood while we ate. About 5 employees in the store and they were all huddled around a very yappy guy who seemed to be the manager (talking about work hours) while 1 person was making pretzels. Pretzels in the display case looked freshly made but they were hard and extremely chewy. We got a regular pretzel and a cup of cinnamon pretzel bites. Won’t be going back and suggest people avoid this place. It’s not the same as Auntie Anne’s in regular shopping malls or airports. Pretty gross store and food. Glad we didn’t risk ordering drinks.

I went into this store around 2:45 on July 27th, 2023. I walked in with it being not being very busy. I received no welcome or acknowledgment that we walked in. The workers were extremely rude after asking about a reward and pretzel wait times. There was no variety in the types of pretzels offered. I have seen better customer service at Walmart. I have been buying Auntie Anne’s for SO long, but this experience genuinely made me upset and not want to come back. I literally work in customer service and am upset by people they put behind the register. Hearing “this is my last straw” by one of the workers behind the register after we ordered didn’t help. I don’t recommend to other people, but I do recommend getting friendlier staff!

Zeck took my order as well as my friends order, he clearly didn’t know how to customer service. My friend had a birthday reward and him, as well as the people he was working with, were extremely rude about it. When I ordered they did not have any small salted pretzels and had 20 large because they weren’t paying attention to what they were making, they made it out to be my fault that I didn’t want a large. I went in at around 2:45 on July 27th, whoever was working may need some more training. :)