Arby's

To start we were offered an icing to go with peach cobbler roll as to which we were excited to try because didn't know it was option even though we have ordered on 3 separate occasions and was never offered before. Then had to wait 5 min for food. Thankfully the fries were nice and hot. Husband's burger was an absolute mess. Just horrible to try and eat. Then discovered no icing or dip ir whatever was to be that was offered. 3 fails at this location of course dropped the stars.

I placed an online order, waited inside for over 30 minutes while the crew stood around doing nothing. The restaurant was not busy, as no one was inside. They finally made a few parts of my order just to leave them on the heater. I did not know putting COLD SODA drinks on the heater as well is acceptable at this location?? Absolutely ridiculous and will not be coming back to this location!

🍔 KELLY AT THE DRIVE THRU WAS AMAZING! I DINED AT THIS SAME ARBY'S TWICE AND KELLY WAS WORKING THE WINDOW BOTH TIMES! SHE IS VERY FRIENDLY AND CLEARLY KNOWLEDGEABLE OF HER JOB. THE FOOD IS HOT AND DELICIOUS AT THIS LOCATION.

Do NOT come here for dinner, or lunch, or any time a reasonable number of traffic is. Put in an order online for carryout pick up. Arrived 5 minutes after it was supposed to be ready, it was not. Now 15 minutes past when my order was set to complete they finally have it ready. 20+ minutes from placing the order to having it ready when it is a single double roast beef meal with a side of potato cakes is absurd. The counter staff were all working hard, but clearly management/ownership is not willing to provide the training or resources their employees need to operate in an efficient manner.

The folks at this store really care about making a delicious sandwich. I always leave feeling satisfied and confident that I saved some money with their excellent coupons in the app. The customer service is top-notch as well.