Arby's

I recently visited the Arby’s located at 1616 W Reynolds St in Pontiac, IL, and had an exceptional experience. The restaurant was clean and well-maintained, creating a welcoming atmosphere. The staff was friendly and efficient, ensuring my order was prepared promptly. The food was delicious and met the high standards I’ve come to expect from Arby’s. I highly recommend this location to anyone seeking a satisfying meal in a pleasant environment.

Received the wrong sandwich at the drive thru twice. Ate the second one even though my husband does not like the cheddar cheese that was on it. By that time the fries were cold & they charged him additional even though they messed up.

Never had a problem until today and now I will not be returning. We found hair in 2 different food items— ham and cheese sandwich and chicken bacon Swiss sandwich. The fries were stale and the jalapeño poppers were cold. Both of our drinks were flat and I’m scared to eat anything else we got from there. Seems almost intentional because we had to wait for a while but were the only ones there (drive thru) and parking lot was empty however still got disgusting and old food? They took my husbands name down and said they could replace it but at this point we don’t want to eat another thing from this location.

The store had lots of art and nice details. The restaurant was clean and service was quick and friendly. The food was good. Oddly the receipt said the location was Plainville, Texas. There's lots of parking and it was easy to get to. It was wheelchair accessible. It wasn't too crowded when I went for lunch on a weekday.

Dashers are always forced to wait up to 20+ min to pick up an order. Absolutely ridiculous IMO. At least the foods good. *60 dollar Door dash pick up, been sitting here 20 min waiting on another order. This person's shit will be cold by time it's delivered. Wow. 🤦‍♂️