Arby's

Was in town Feb 7th and thought we'd eat at Arby's. Placed an order through the app (had a bogo beef 'n cheddar) and a order at the counter for a French Dip meal and a large curly fry. Got the counter order pretty quickly, but took a long time for the online order. I finally noticed that my food was at the line and there was no one around to hand my order to me. I asked and got it. When I got to my table, there was literally less than a teaspoon of cheddar sauce on my sandwiches. The bathroom sink was disgusting, so bad I almost didn't wash my hands. Rest of the bathroom seemed ok, but didn't look close because I just went in to wash up. We arrived about 8:30pm. One employee had just picked up the entry mat when we pulled into the parking lot. We thought it might have been closed.

Whoever the front man (beanie, long hair, bigger) is needs to get his life together. Every time I come in he ignores customers, cusses at everybody, throws stuff around, complains about his job, and is disrespectful to the door dashers. If my husband didn’t love this place I’d never be here.

Lady behind counter was rude. Lobby is nasty. No clean tables. Sauce area needs a deep clean. Just nasty in this place.

The Arby's Pierre South Dakota was the worst experience I ever had a fast food restaurant! The lady at front counter was taking our order and was coughing a lot and not once covered it. I thought I give this Arby's one more chance. So we ordered our food and she kept telling us what she thought she heard. I had to repeat to her 3 times what I wanted but I got the meal and it was still wrong. Also when she handed our drinking cups she grabbed the cup normally but she put her hand inside my kids cups and my wife's cup, With this lady working with public serving people food why wouldn't she have a mask on if your going continue to cough a lot also why would she put her hand inside our cups! Disgusting! I couldn't say anything to my wife as she didn't want me make a scene of the situation. So

Food on the ground can be seen from register area. No greeting upon visiting this location and no acknowledgement as they saw me enter the establishment. Not sure customer service is their priority and could be being a little picky but I trust that 5 minutes standing in place gave them ample time to greet me.