Arby's

Drove around the building to get in line. I could see one car sitting at the window. Pulled up to the speaker and was immediately told one minute please. I waited over two minutes and nothing. I left. Same car was still at the window. Absolutely no one else anywhere. No cars in parking lot. No truck being unloaded. Nothing going on. You'd think they could help two customers. If customer service sucks this much i didn't even want to try the food. No wonder the Arby's down the street closed. Same owner, same poor customer experience. I'd recommend you visit one of the other local businesses with excellent customer service. DQ, Bylo Gyro, Charleys... Anyone of them will treat you well.

I definitely felt a positive vibe going to this Arby's at 8:20 at night after I worked all day for about 14 hours explaining what happened at a different Arby's about a manager cussing me out about fixing my order. Not even asking for a refund because their employees were too stoned to understand that. I said a side of cheddar after I ordered my fries and they put cheddar in my sandwich which is not what I was asking for. Otherwise it would have said cheddar when I ordered the sandwich and then they asked for fries. I wouldn't have said cheddar after it. I said a side of cheddar. I told him it's on video. I have a bank statement and I have receipt but I couldn't show the receipt to the Ontario Arby's because the manager cussed me out. I wasn't even hungry after that. She was flicking me al

Tyler just took my order an hour before close, I work nights so I’m usually that guy unfortunately, But Tyler was super cool very attentive took my spacific order with patience and an over all happy go lucky guy and I wouldn’t be surprised if he turned this place around if it was bad before. I hope they pay him more than the avg employee for going above and beyond.

Great and speedy service at this location! Connor, who was working the drive-thru, was super friendly and was very helpful when I was having issues with my gift card. We don’t have many late night options, but it’s good to know that you can rely on this Arbys!

I ordered 3 beef and cheddar sandwiches. The staff asked if I wanted sauce during drive through order and again at pickup window. I requested Arby's sauce, both times. In the bag they gave 1 packet for three sandwiches. If your hurting Arbys, you could have told me your sauce RONA profits aren't meeting expectations (I would have paid for enough packets for the items, I ordered). Do yourself and favor check that bag before you pull away, staff here is rationing. Or pick a different Arbys.