Arby's

Just came from this location and didn’t even get any food because of the ridiculous service. I received the worst service in my life. The person at the window couldn’t hear me and rudely told me to pull forward. The man at the window was even more rude. I usually redeem coupons at this location but I will never visit here again. He acted like he couldn’t hear when I was giving him 6 simple two digit numbers, and when I asked for cheddar to be added to my sandwich he rudely said no and slammed the window. I left immediately. This is the kind of service that closes stores down. I filed a complaint with corporate and got a case number. I will follow up. This happened on 2/25/26 around 1:15-1:30pm.

Just left at 6:30 on January 21, 2026. We just motioned to ask for a doing sauce and this older man slammed the sauce in my fiance hand and slammed the window shut. The absolute most rude customer service!! The lady I spoke to and who took the order was very nice and polite. I write this review because it took all of my coming to Jesus not to say something, I was in shock at how this was done. I do believe the lady who took the order dealt with it accordingly.

I ordered from the app to ensure it would be ready when I arrived. Wait time was very minimal. The only issue I had was the accuracy of the order. I took items off but they were still on the sandwich. The attached receipt reflected what I requested.

Very clean and prompt meal. Order completely accurate. Good experience with staff dining in. Would recommend the Italian beef.

I ordered a roast beef dip without cheese. The lady who took the order confirmed it. The attached receipt states, “NO Processed Swiss”. Got home to Santee. Cheese on the sandwich and only ONE SLICE of roast beef. Look at the pictures, please. This Arby’s is a disgrace and a joke. And the owner will post a BS apology without any resolution of this double error by a disinterested staff.