Arby's

Went to Arby’s on Thursday after a soccer game. Let’s start by saying the service was horrible at best. They didn’t have any coke products to choose from, the shake machine was currently “out of commission”. After waiting a good 20 minutes in line after we ordered our food the French fries if you want to call them that were like chewing on week old stale hard fries. Didn’t eat them all the way because they weren’t edible the cheese burger I got my son was a hard hockey puck with cheese if you want to call it cheese. And the beef n cheddar was stale and old. I don’t know even what to say but I wasted a lot of money for nothing.

This place has gone downhill after them failing me 3 times I gave them another chance. If I can give zero stars I would. I paid almost 20 bucks for a chicken sandwich combo and a Mac and cheese. Sandwich was the most saddest I have ever seen. There was no meat and it was small. The Mac and cheese was really Cold and my sprite was water. I keep giving them a chance but I am done with this location.

Waited a very long time just to receive a wrong order. Not impressed..To many other fast food places that offer better service .

To Whom It May Concern, On November 22, 2025, at approximately 2:10 PM, my wife and I stopped at one of your Arby’s locations while traveling. We stood at the counter for nearly twenty minutes without being greeted, acknowledged, or assisted. Multiple employees walked past us, made eye contact, and continued working without offering any form of service. This experience was extremely disappointing and far below the standards we expect from Arby’s. We are frequent travelers and routinely choose Arby’s when on the road, but this incident has left a very negative impression. I am requesting that this matter be addressed promptly, as no customer should be ignored or left waiting in that manner. Thank you for your attention to this issue.

I went to Arby's in Jesup GA on 19 Sep 2025, tried their brisket sandwich for the first time, as it was excellent. Returned to order again on 21 Sep 2025, the amount of beef brisket was half the size, hardly any onion rings or barbeque sauce, but they included 4 packs of sauce which tasted stale. That's it for me, never again do I plan to return.