Arby's

The Arby's in American Fork provided me with excellent customer service. The restaurant had my food prepared as soon as I arrived, no waiting. The restaurant is also very neat and clean when I arrived. They have great food that is well worth the price.

I only eat at Arby’s if I have a coupon, I received physical coupons and was trying to explain them to Patty through the drive through and she wouldn’t let me get a single word in and kept trying to guess what my coupon was. Her tact and professionalism aren’t quite there. Maybe let your customers talk and explain things, because your success rate at guessing is not working in your favor and cutting your customers off is rude. I was also very specific about which sauces I wanted and ended up with stuff I didn’t ask for.

I did an online order because I have the flu. I had my mom pick it up to deliver it to me. When it arrived I looked through the bags to make sure my order was complete. Unfortunately the most expensive sandwich I ordered (double beef n cheddar) was not there. Only a classic roast beef. When I tried calling the restaurant no one answered. Even after multiple attempts to call, since I am physically unable to leave the house at the moment, still got nothing. Never will I order online with them again.

I was actually really impressed with the whole dining experience, as it was our first time in an actual Arby’s! Originally never expressed any interest in dining at any Arby’s (not a fan of roast beef 🥩 sandwiches 🥪 in general), but I was surprised the menu also had burgers 🍔. Ordered a burger (with their Arby’s sauce) and their burgers 🍔 are actually really really good - I was really impressed! Cashier (Kelton) was super informative with the menu and very knowledgeable, he really made a great impression on our first visit in. The grill guy Jake did phenomenal with our food - everything was cooked perfectly to our liking. AND I LOVE their “horsey” sauce, must try on burgers 🍔 and fries 🍟. Dining area was clean and kept well. Will not hesitate to come back again for another tasty meal

I am absolutely disgusted by what I experienced today. I ordered a sandwich through DoorDash, and when I opened the sealed bag, I noticed a strange smell and an even stranger appearance to the food. The sandwich looked like it had some kind of foreign substance in it—thick, white, and foul-smelling. I was horrified and immediately stopped eating. This is completely unacceptable and raises serious health and safety concerns. I’ve reported the incident to the local police department and I am currently considering escalating this to the health department. I don’t know what happened here, but I do know this: no one should ever have to question the safety or cleanliness of their food like this. If you care about hygiene and safety, I suggest avoiding this location until this issue is thorough