Applebee's Grill + Bar

Currently writing this as we are still waiting for our food. I made a to go order on Valentine’s Day expecting it to be busy and things might take a little bit longer than usual. Our order was scheduled to be done at 8:20 pm. We put the order in at 7:30. It is currently 10:05 and we still have yet to receive our order and have been in the waiting lounger for two hours. We have watched people be sat, place their orders with their server, and served food before we even received an update on when our food will be ready. Once we then asked for an update, they said it was due to them running out of steaks. With that being said, they never offered a change in our order or asked if we wanted something else. Again, we completely understand higher volumes on a holiday. But to be waiting around for

Two stars because our server was good and the margaritas were tasty. But when you order what is advertised as an 8 oz steak and get maybe 4 oz with two tiny scoops of mashed potatoes, it puts a bad taste in your mouth. Genuinely unacceptable.

To begin with, our server charged me for sour cream for my quesadillas even though she told certain members of my family that sour cream comes with chicken quesadillas. Additionally, if you're going to allow someone over 12 to get a kid's meal, you shouldn't penalize them by requiring them to pay for a drink even though the menu indicates that it comes with one. When I asked her about it, she said that if you're not twelve, it doesn't come with a drink. $3.29 extra and non even a refill. I have never experienced anything like this. Extremely unprofessional and goes to show that one person's inability to say no lets them think they have the right to charge you whatever they deem necessary.

When we got there it took about 10 mins to have anyone speak to us even though it wasn't busy. The woman who greeted us let us know she was helping our server out and took our drink order, appetizer order, and we ordered a childs burger at that time so that would come out quicker. Another person brought our drinks over after a few minutes and said our server would be right over. After about another 15 mins a third person came over to tell us our server was still busy so she'd take our order. It took 35 minutes for the mozzarella sticks and kids burger to come out and the mozzarella sticks were super soggy. After being there for about an hour we got the rest of the food. I added waffle fries and got literally 5 of them which seemed pretty crappy. Entrees were fine beyond that. Still have no

The service was very slow, although I understand they are short staffed. It took us 40-50 minutes to receive our food. I ordered an old-fashioned, which is one of the signature cocktails listed on the menu. I asked the server for the price of the Old-fashioned, as it was not listed on the menu. She stated she needed to follow up with the bartender. When she got back to me, she told me it would be $4.75. She asked me which whiskey I would prefer and I told her the well or house whiskey would be fine (assuming there would not be an up charge). It took 40-50 minutes to receive my drink (it came out with the meals). When we received the check, I noticed there was a $4.75 charge for the Old-fashioned and a $6.00 separate charge for the whiskey. When I asked why there was a separate charge for t