Acana Northeast

They have come through twice now when I’ve needed them. Once they talked me through an issue over the phone and just recently I had one side of my machine down and they were here in an hour. Both times my downtime was minimal and my business kept on rolling. Great support, thank you Acana! I get very good ideas, advise and got help finding suppliers from them too!

We had a great experience with Acana NE. We’re considering purchasing soft serve ice cream machine and they allowed us to test some recipes in their kitchen. They were there with us the entire time and we got to try multiple machines. Other soft serve machine dealers we’ve been in touch with offered nothing like this. Pretty amazing. They also gave us advice and guidance regarding starting our business. They invited us to return to further experiment in their test kitchen and have been very responsive regarding any questions we have. All in all we’ve had a wonderful experience working with Acana and we highly recommend them!

DO NOT use this company! Period ! Like all other reviews for them they over charge, under serve, owner non responsive if you can actually reach him. He has no idea what’s going on in his own company. Communication is non existent. Billing is deplorable and inaccurate. Parts and resolve are outrageous. One small O ring 60.00 for the ring and over 200.00 to install. I had a cleaning contract that they only honored for a short time then started billing for double the amount but never sent invoices for over a year later. Disputed them with no resolve. Finally talked to Hugh the owner who said “oh you probably don’t owe us any more since you have points for buying products we actually may have a credit to you”. Fast forward sold the business several months ago and I just received a email f

Very poor service follow through on the creamee machine we purchased. We had them out nearly every week to fix the same problem on a brand new machine, the warranty ran out and they still hadn’t got the machine running properly. Spent thousands of dollars to have out to keep “fixing” the same problem. Unfortunately they’re the only techs in the area for this machine. Impossible to deal with, can’t get them to call back or schedule techs to come out, dishonest charges on invoices, can’t get them on the phone to sort anything out. Regret purchasing from Acana Northeast on a daily basis.

We went to visit Acana and had a great experience working with them in their test kitchen. They worked with us and helped us try our recipes on multiple machines. They were very helpful with any questions we had and had some great advice on starting our business! Highly recommended them!